Prioritization of actions needed to develop IT skills among healthcare workforce

Background: Health related information and communication technology is globally an important and growing sector. With the promise of more efficient and cost-effective care, eHealth is becoming a key priority to address the current challenges faced by health systems worldwide. Addressing IT skills for healthcare workforce is seen as an important element of achieving greater social inclusion. Objective: To identify and prioritize the actions needed to improve the IT skills of healthcare workforce across the EU from different perspectives of experts in healthcare. Methods: A diverse group of experts, representing different fields of expertise in healthcare and geographical locations participated in the study. A scientific priority-setting methodology was used to systematically list and score actions that would improve IT skills among healthcare workforce. The participants evaluated the actions using several criteria: feasibility, effectiveness, deliverability, and maximum impact on IT skills improvement. Results: The actions that scored highest were related to appropriate training, integrating eHealth in curriculum, involving healthcare workforce in the eHealth solution development, improving awareness of eHealth as well as learning arrangement. The actions that scored lowest were related to the workforce management, identification of IT skills competences needed, joint funding for training program and training on potential workforce. Conclusion: To maintain highly IT skilled healthcare workforce, eHealth related knowledge and skills in current curricula, improving awareness of eHealth and continuous training according to the different professionals’ needs should be addressed. In addition, healthcare workforce should be actively and continuously included in the development of eHealth solutions.